Privacy Policy

1. Introduction

BookFlow B.V. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking management platform and related services.

2. Information We Collect

Personal Information

• Name and business name
• Email address and phone number
• Business address and billing information
• Payment card details (processed securely through our payment provider)
• Login credentials (passwords are encrypted)

Usage Information

• Booking and appointment data
• Service usage patterns and preferences
• Device information and IP addresses
• Browser type and operating system

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our booking management services
• Processing payments and managing subscriptions
• Sending appointment reminders and notifications
• Customer support and communication
• Improving our services and user experience
• Compliance with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Payment processors for transaction processing
• Cloud service providers for data hosting
• Email and SMS service providers for notifications
• Law enforcement when required by law

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (GDPR)

Under the GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account termination, we retain data for up to 7 years for legal and tax compliance purposes.

8. Cookies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.

9. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer: